During the last week I have been shadowing several screening managers at the airport.
Hector: screening manager (my old sm)
Frank: screening manager (my current sm)
Bill: TSM-I (my old sm) He essentially oversees other screening managers.
Screening managers oversee checkpoints for one shift, ranging from one checkpoint up to four occasionally. Hector explained to me that the job itself is not particularly difficult; when things are running smoothly there is little for him to do but when bumps occur then he is expected to take care of the issue. It seems like a simple concept, but this honestly had not occurred to me before. I suppose my theory was, the higher up you are the more work you have. Instead, Hector and even Bill emphasized that, while they do not have more work per se, they do have more responsibilities. [“If something goes wrong, we’ll be held accountable for it”]
On the days that I shadowed a screening manager we started with a daily meeting that all screening managers attend. Apparently a meeting is held for each shift, so a total of three per day. After the meeting we visited each of our assigned checkpoints. The meeting and checkpoint visits lasted for approximately three hours. Afterwards we would adjourn in one of several offices and start reviewing paperwork.
I realize this is an incredibly broad overview of what I did, but it really is difficult to explain to an outsider.
Hector: screening manager (my old sm)
Frank: screening manager (my current sm)
Bill: TSM-I (my old sm) He essentially oversees other screening managers.
Screening managers oversee checkpoints for one shift, ranging from one checkpoint up to four occasionally. Hector explained to me that the job itself is not particularly difficult; when things are running smoothly there is little for him to do but when bumps occur then he is expected to take care of the issue. It seems like a simple concept, but this honestly had not occurred to me before. I suppose my theory was, the higher up you are the more work you have. Instead, Hector and even Bill emphasized that, while they do not have more work per se, they do have more responsibilities. [“If something goes wrong, we’ll be held accountable for it”]
On the days that I shadowed a screening manager we started with a daily meeting that all screening managers attend. Apparently a meeting is held for each shift, so a total of three per day. After the meeting we visited each of our assigned checkpoints. The meeting and checkpoint visits lasted for approximately three hours. Afterwards we would adjourn in one of several offices and start reviewing paperwork.
I realize this is an incredibly broad overview of what I did, but it really is difficult to explain to an outsider.
No comments:
Post a Comment